We hope you love our Silibili products but if for any reason you are not entirely satisfied we are happy to provide an exchange or refund. Delivery charges are non refundable. Please return the item/items unworn & in the original packaging to us within 14 days of receipt. Please obtain a proof of posting certificate from the Post Office if returning an item, as we can not be held responsible for items that do not reach us. Make sure all parcels are sealed and well protected and that you have included details of the order and the reason for the return. We do not pay for return postage, except where the goods are faulty. If the goods are damaged, faulty or incorrect, please notify us within 24 hours of their receipt by either phone or email and we will endeavour to replace them. The goods must be returned to us together with the original packaging.
Please send the returned goods to:
9 Bernard Avenue
Should you have further queries or questions, please give us a call and we will be happy to help you.
+44(0)29 2063 0386