Terms and Conditions

All products on this website are supplied by Silibili. Our products are available to you on this website subject to the following terms and conditions. Please read them carefully before placing your order. By placing an order with Silibili you agree to be bound by the terms and conditions  set out below. We may change these terms and conditions from time to time so for each new order please check the current version on the website.

About Us

If you have any queries, please contact us on on +44 (0)2920 630386.

Our full contact details are as follows:

Silibili
9 Bernard Avenue
Canton
Cardiff
CF5 1BT
UK

Phone: +44 (0)29 2063 0386
Email: post@silibili.co.uk

Making A Purchase

Browse our store and add any items that you wish to buy into the shopping cart.
If you need to change the contents of your cart click on 'update cart'.
If you have a discount code enter it in the coupon code box.
Click on 'Checkout' and you will be transferred to WorldPay’s secure site and will be asked for your credit card details.
All orders can be paid for through Worldpay using Visa, Mastercard, Maestro/Solo or Visa Debit/Electron. When ordering by post, please make cheques payable to Silibili with your full name and address on the back of the cheque.
You will receive an automated order confirmation. However, we may still need to contact you if there are any problems with your order.

Shipping & Delivery

We’ll deliver to your front door, wherever you live.

Sending a gift

All orders come packaged in an attractive drawstring bag. Silibili makes a great original gift idea and for that extra personal touch you can add a gift message at no extra cost.

We can send these gift items to a different address, but we will still need your address to send you a receipt. If you are sending a gift and would like us to hand write a message on the gift tag, please let us know the message at time of ordering.

We aim to dispatch items that are in stock as soon as we receive your order. Please allow 2-7 working days for delivery.

Delivery for each UK address up to a maximum of 500g is £2.50. For numerous items weighing over 500g in total, the postage will be £3.50.

Please contact us on +44 (0)29 2063 0386 or email post@silibili.co.uk for details of special delivery and next day delivery costs.   

Please contact us too for a delivery cost quote for shipping to Europe and the rest of the world.

Personalized order take an additional 5 days.

Christmas Deliveries

We will be dispatching orders right up to 23 December. Please be sure to order before 20 December to ensure you receive your gifts before Christmas.

Returns

We hope you love our Silibili products but  if for any reason you are not entirely satisfied we are happy to provide an exchange or refund. Delivery charges are non refundable.  Please return the item/items unworn & in the original packaging to us within 14 days of receipt. Please obtain a proof of posting certificate from the Post Office if returning an item, as we can not be held responsible for items that do not reach us.  Make sure all parcels are sealed and well protected and that you have included details of the order and the reason for the return.

We do not pay for return postage, except where the goods are faulty. If the goods are damaged, faulty or incorrect, please notify us within 24 hours of their receipt by either phone or email and we will endeavour to replace them. The goods must be returned to us together with the original packaging.

Please send the returned goods to:

Silibili
9 Bernard Avenue
Canton
Cardiff
CF5 1BT

Should you have further queries or questions, please give us a call and we will be happy to help you. +44(0)29 2063 0386

Back Orders

We hope that we won’t be running out of stock. However, if there is an item out of stock we will send you the rest of the goods and the remaining items will follow within a couple of weeks. Please note that payment will be taken at the time of the order in order to allocate the stock to you.

Tax Charges

All our prices include VAT where it is applicable.

Privacy

As an internet company, the security and privacy of your information are top priority for Silibili. All our information is collected and store in accordance with the Data Protection Act and Distance Selling Directive.

Security         

Buying Silibili products online is quick, easy, convenient and safe. We have chosen WorldPay as they are trusted and secure. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. The transfer of the purchase details from the retailers site to WorldPay are encapsulated using their own encrypted and digitally-signed protocol to ensure that the information passed is secure and tamper-proof.
 
Privacy and data protection

Silibili stores information on it's customers to enable it to provide its products and services to those customers. The information stored includes the name and contact information of the customer and details of all orders placed. The purpose of collecting and storing information on customers is to enable us to fulfill the products and services ordered by the customer.

Silibili does not share customer data with any third parties. However, you may receive marketing and promotional materials from time to time from Silibili. If you place an order with us, we will assume you would like to be added to our mailing list.

If, at any time, you would like to remove your details from our mailing list, please email post@silibili.co.uk. You can also edit your settings by logging into your Silibili account and clicking on the ‘newsletter’ link.

Copyright © silibili.co.uk 2008. All rights reserved.

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